Yatri Seva Abhiyan, a nationwide, multi-day passenger service initiative concluded at Coimbatore Airport recently.
Organized by the Airports Authority of India (AAI) under the Ministry of Civil Aviation, this initiative was held to enhance passenger-centric services, service quality, safety, hygiene, and overall travel comfort across Indian airports from September 17 to October 10.
“As part of the campaign, regular inspections of terminal facilities were conducted to assess cleanliness, seating arrangements, charging facilities, signage, drinking water, toilets, baggage services, digital facilities and food and beverage outlets,” a press release from the airport stated.
The campaign was implemented through coordinated efforts of airport personnel, airlines, CISF and other stakeholders. The press release briefed that through this initiative, passenger feedback was actively sought to identify service gaps and facilitate continuous improvement. The passenger grievance redressal mechanism was strengthened, awareness activities on security screening procedures and restricted articles were also undertaken, reviews of passenger movement, parking facilities and traffic management were carried out to identify and address operational bottlenecks.
Cleanliness drives further reinforced the commitment towards maintaining a hygienic airport environment. A building evacuation drill was also conducted to enhance emergency preparedness, strengthen coordinated response among stakeholders, and ensure passenger safety.
